Delete Your Account

1. Deleting from inside the app

Account deletion is built into both apps — no email and no form needed:

• RayPass (customer app): open the Profile tab, tap "Personal Information", then "Delete Account" at the bottom, and confirm.
• RayPass Business (merchant app): open the Profile tab, tap "Account", then "Delete Account", and confirm.

Deletion takes effect immediately. You are signed out on every device and the account can no longer be signed into.

2. Requesting deletion without the app

If you have already uninstalled the app, email support@raypassapp.com from the address you signed up with and ask us to delete your account. Please tell us:

• The email address of the RayPass account.
• Whether it is a customer account or a business account.

We confirm the request comes from the account holder before acting on it, and we complete verified requests within 30 days. There is no charge for this.

3. What gets deleted

When the deletion runs, this personal data is erased or irreversibly anonymized:

• Your name, email address and the rest of your profile details.
• Your profile photo, removed from our storage.
• Your referral code.
• Your push notification tokens, so your devices stop receiving notifications.
• Your sign-in access — live sessions are revoked and the account can never be signed into again.

4. What is kept, and why

A little data outlives the account. None of it identifies you once the step above has run:

• The stamps, rewards and transaction log held by each venue you collected at. These are the venue's own records as much as yours, so they are kept in anonymized form rather than deleted — they are no longer tied to a name or an email address, and you lose access to them the moment the account is deleted.
• If you owned a business on RayPass, the venue comes off the app but its branches, campaigns and its customers' stamp balances stay — deleting those would wipe out loyalty other people earned.
• Anything we are legally required to retain, for as long as the applicable law requires.

Deletion is permanent and cannot be undone. Signing up again later creates a fresh account: stamps and rewards from the deleted one are not restored to it.