Questions, answered

Show your Membership Pass QR code to the staff when you pay. They scan it and the stamps appear in your wallet instantly.

Stamps are normally added instantly. If one does not appear, check your internet connection first. If it still is not there, contact support with a photo of your receipt and we will add it manually.

Each business can set its own expiry rules. The exact terms and dates are shown on that card in your wallet.

Open the Wallet tab, tap the reward you want to use and show it to the staff at the venue. They process the redemption on their side.

Yes. Save the membership pass from the QR screen and it will sit alongside your other passes, updating its balance as you earn.

No. The customer app is free on iOS and Android. Businesses pay for the platform that powers their programme.

For account security, email changes are handled by our support team. Send us a request and we will update it for you.

Email support and we will permanently delete your account and all associated loyalty data. Deletion is permanent and cannot be undone.

Send us an application through the contact form. Once your business is approved you get the business app, build your programme, invite your staff and go live.

RayPass runs alongside your existing till on a phone or tablet, so there is nothing to replace. Talk to us if you need a deeper integration.

When they scan your pass they see your member ID, display name and avatar so they can confirm your membership. Your email address, password and precise location are never shared.

Only while you are browsing, and only if you allow it, so we can sort venues by distance. Location is processed on the fly and not stored permanently on our servers.